Scrollfic

Support

Something not working, or a question about your stories? Email support@scrollfic.com and we'll get back to you, usually within a couple of days.

Include your Support ID. It's in the app under Settings → Support; tap it to copy. It lets us find what happened without knowing who you are.

Common questions

How does Scrollfic work?

Give it a story idea and start scrolling. Each new passage is written by AI as you read, following your idea, the options you chose and any directions you give ("Shape the story"). Your stories are saved on your device.

Why did the story stop?

Free reading includes a set number of passages a day, which resets at midnight your time. Scrollfic Plus subscribers can keep reading. If a passage fails to load, check your connection and tap Try again.

The app asks about AI providers. What does that mean?

Stories are written by a third-party AI provider (OpenAI, Anthropic, Google or Groq). The app asks your permission before sending any story details. You can review or withdraw it in Settings → AI story writing. See the privacy policy for exactly what's sent.

Can I get my stories on another device?

Not yet. Stories live only on the device they were written on, and there are no accounts to sync them.

How do I delete my data?

Delete stories in the app (Settings → Delete all stories) or delete the app. To delete the small usage record our server keeps for daily limits, email us your Support ID.

How do I manage or cancel a subscription?

Subscriptions are handled by Apple. On your iPhone, open Settings → your name → Subscriptions → Scrollfic. To restore a purchase on a new device, use Restore purchases in the app.

A story went somewhere it shouldn't

AI can get things wrong. If a passage is offensive or inappropriate, email us your Support ID and roughly when it happened. We don't store story text, so a short description or screenshot helps.